Processing takes 1-3 business days. Delivery times vary by method and location:

Contiguous US (48 states):
• Standard: 5-12 days ($4.97, Free on $100+)
• Ground: 3-7 days ($9.99 + $2.99 per additional item)
• Fast: 2-4 days ($14.99 + $5.99 per additional item)

Remote US (AK/HI/PR):
• Standard: 7-19 days ($10.99 + $2.99 per additional item)
• Fast: 4-8 days ($15.99 + $6.99 per additional item)

International: 10-25 days ($12.95 + $7.99 per additional item)

View full details on our Shipping Information page.

Once your order ships, you'll receive a tracking number via email. Track your package anytime at our Order Tracking page.

Note: Tracking for military addresses (APO/FPO) will stop updating once the package enters the military mail system for security reasons.

Yes! We ship worldwide via DHL. International shipping costs $12.95 for the first item + $7.99 for each additional item, with delivery in 10-25 business days.

Important: International orders may be subject to customs fees, import duties, and taxes (customer's responsibility). Delivery times may vary based on customs processing.

Yes! We proudly support military personnel by shipping to PO Boxes and APO/FPO addresses via USPS.

Important to know:
• Military shipments can take up to 35 days
• Tracking stops once the package enters the military mail system for security reasons
• This is normal and doesn't indicate a problem

If tracking shows delivery but you haven't received it, follow these steps:

1. Verify the shipping address in your order confirmation
2. Check delivery notifications from the carrier
3. Ask household members if they received it
4. Search your delivery area thoroughly (front/back door, garage, etc.)
5. Check with neighbors
6. For apartments: check parcel lockers or ask management
7. Review security footage if available
8. Wait 24-48 hours (sometimes marked delivered early)
9. Contact your local post office with tracking number

If still not found, contact us at [email protected] with your order number and tracking info.

Delays may occur due to: severe weather or natural disasters, peak holiday seasons (Thanksgiving, Christmas), federal holidays, customs processing for international orders, carrier operational issues, or incorrect/incomplete addresses. During peak seasons, processing time may extend to 3-7 business days.

We offer a 21-day return policy from delivery date. Items must be unworn, unused, not washed, with original tags attached, in original packaging, clean, odor-free, and without damage. Two types of returns:

Defective/Our Error: Keep the item, send photos for verification, get free replacement with no shipping costs.

Standard Return: Must return item, get refund of product cost + original shipping fee (only if you used Standard shipping; Ground/Fast shipping fees are non-refundable), you pay return shipping to carrier.

View our full Return Policy for complete details.

Follow these steps to initiate a return:

1. Contact us at [email protected] within 21 days of delivery
2. Include your order number in the email
3. We'll review your request and provide the correct return address for your location
4. Ship the return within 7 days of approval (or the request will be voided)

Important: Always wait for our return address confirmation - do NOT send to the manufacturer or "From" address on package.

It depends on which shipping method you used:

Standard Shipping: Yes, fully refundable.
Ground/Fast Shipping: Non-refundable - you only get the product cost back.

You are always responsible for paying return shipping costs to the carrier regardless of the original shipping method used.

Refund timeline breakdown:

1. Return Inspection: 2-3 business days after we receive your return
2. Email Notification: Approval or rejection sent to you
3. Refund Processing: 5-7 business days to process the refund
4. Bank Processing: Additional 3-5 business days to appear in your account

Total time: Approximately 10-15 business days from when we receive your return.

If your refund is missing after 10+ business days, check with your bank first, then contact us.

Yes! Here's how the exchange process works:

1. Contact us with your order number and the size/color you want
2. Return the original item to the address we provide
3. We'll ship the new size/color after receiving your return (2-3 business days)
4. Any price differences will be charged or refunded accordingly

Note: Exchanges are subject to availability.

The following items are not eligible for return:

• Worn, washed, or used items
• Items without original tags
• Customer-damaged items
• Items with odors or pet hair
• Returns requested after the 21-day window
• Unauthorized returns (sent without approval)
• Final sale items
• Gift cards
• Personalized/custom items

Returns must meet ALL eligibility requirements to be accepted.

If you received a defective item or we sent the wrong size/color/style:

1. Contact us immediately within 21 days of delivery
2. Send clear photos showing the defect or incorrect item
3. Once verified, we'll ship a free replacement at no cost to you

No return needed - you keep the defective/incorrect item. Zero shipping costs for you!

If your return is rejected, we'll email you with photos explaining why.

You have 7 days to respond with one of two options:

Option 1: Have it returned to you (you pay return shipping to carrier)
Option 2: Forfeit the item (no refund issued)

Common rejection reasons:
• Item was worn or washed
• Missing original tags
• Item is damaged
• Has odors or pet hair

We accept multiple payment methods through our secure payment processor, Stripe:

Credit & Debit Cards:
• Visa
• Mastercard
• American Express
• Discover

Digital Wallets:
• Apple Pay
• Google Pay
• Link by Stripe (save payment info for faster checkout)

All transactions are encrypted and secure.

Absolutely! We use Stripe for payment processing, which is PCI-DSS compliant and uses bank-level security. We never store your complete credit card information on our servers. All payment data is encrypted and transmitted securely.

Payment declines can happen for various reasons:

• Insufficient funds in your account
• Incorrect card details (number, CVV, expiration date)
• Security measures triggered by your bank
• Card expired or inactive
• Billing address mismatch

What to do:
1. Verify your payment information is correct
2. Contact your bank if the issue persists
3. Try using a different payment method

Each product page includes detailed size information and measurements. We recommend checking the size guide before ordering. If you're between sizes or unsure, feel free to contact us for personalized sizing advice.

Restock dates vary by product. For information about a specific item, please contact us at [email protected]. We can notify you when the item becomes available again.

We strive to display products as accurately as possible. However, colors may vary slightly due to screen settings and lighting conditions. Product descriptions include detailed information to help you make informed decisions.

No, you can checkout as a guest. However, creating an account makes it easier to track orders, save shipping addresses, and access your order history for future reference.

You can reach us by email at [email protected]. We typically respond within 24 hours. For more contact options and support hours, visit our Contact page.

Orders can be modified or cancelled within a short window after placement, typically before they're processed for shipping. Contact us immediately at [email protected] if you need to make changes. Once shipped, you can return the items following our standard return process.